While our items are designed to last a life time of abuse sometimes things happen.
If something wears out, mail it back and we will repair it free of charge. If your item fails due to an error on our part we will replace it.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a full refund.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
646 Anchors St NW (Unit 1), Fort Walton Beach, FL 32566, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at Contact@whiskey-7.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@whiskey-7.com.
Once items have been submitted and given to via any carrier, It is explicitly the responsibility of the carrier to finish shipment. Any lost packages are in no way controlled or the responsibility of Whiskey 7 LLC. If your package should become lost. Please notify your carrier and submit a lost package claim. Feel free to inform us of the issue and we will do anything in our power to ensure the delivery of your item. However, a lost package is not terms for automatic refund or replacement product.
Whiskey 7 LLC reserves the right to determine the validity and or necessity for all refund, return, or repair. We will make every effort to rectify any issues and or concerns on orders and products purchased. While retaining the right for final judgement on all cases. Orders with chargebacks will be disputed if our system indicates either fraud or that we indeed send the order.
Whiskey 7 LLC reserves all rights and conditions applicable with state and federal law on matters pertaining to online transactions.