Return Policy
Returns
While our items are designed to last a lifetime of abuse sometimes things happen.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a full refund.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If your return is accepted. A 20% restocking fee may be applied to any returned items at Whiskey 7’s discretion. There are no refunds or returns on custom orders. Shipping and handling charges are non refundable. Returned items must have been purchased directly through Whiskey 7.
There are no refunds or returns on clearance items. All sales on items marked as clearance are final.
To start a return, you can contact us at contact@whiskey-7.com.
Returns should be sent to the following address, along with a copy of the original packing invoice and a detailed explanation of what is to be done with the items and why the items are being returned.
Whiskey 7 Attn: Returns
646 Anchors St NW (Unit 1), Fort Walton Beach, FL 32548, United States
PLEASE NOTE: Whiskey 7 is not responsible for any items lost or stolen in transit. We STRONGLY recommend using a trackable method for shipping when sending any items to us.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Exchanges must be received within 15 days from the date you received your product. A 20% restocking fee may be applied to any exchanged items at Whiskey 7's discretion. Exchanged items must be in new and unused condition and must include ALL original packaging.
There are no exchanges on modifications and custom items. S&H charges are non refundable and additional shipping charges will apply to the new items. Returned for exchange items must have been purchased through Whiskey 7.
All exchanges should be sent to the following address, along with a copy of the original packing invoice and a detailed explanation of what is to be done with the items and why the items are being returned.
Whiskey 7 Attn: Exchanges
646 Anchors St NW (Unit 1), Fort Walton Beach, FL 32548, United States
PLEASE NOTE: Whiskey 7 is not responsible for any items lost or stolen in transit. We STRONGLY recommend using a trackable method for shipping when sending any items to us.
Returned Packages
If a package is returned to us due to customer error such as a mistake. in the address provided with thee order, the recipient moving or any reason not the fault of Whiskey 7, the customer will be responsible for covering the cost of re-shipping the item.
Lost Parcel
Once items have been submitted and given to via any carrier, It is explicitly the responsibility of the carrier to finish shipment. Any lost packages are in no way controlled or the responsibility of Whiskey 7 LLC. If your package should become lost. Please notify your carrier and submit a lost package claim. Feel free to inform us of the issue. However, a lost package is not terms for automatic refund or replacement product.
Disclaimer
Whiskey 7 LLC reserves the right to determine the validity and or necessity for all refund, return, or repair. We will make every effort to rectify any issues and or concerns on orders and products purchased. While retaining the right for final judgement on all cases. Orders with chargebacks will be disputed if our system indicates either fraud or that we indeed send the order.
Whiskey 7 LLC reserves all rights and conditions applicable with state and federal law on matters pertaining to online transactions.